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Administrator

Venatu Recruitment Group are currently working in partnership with our client in recruiting for an Administrator. This position is temporary to cover a maternity contract anticipated to last 9 months. The purpose of this role is to support the is to ensure that Projects are evaluated, analysed and segmented prior to the completion of the work.

  • Location: Doncaster
  • Salary: £8.50 - £9.50
  • Contract Type: Temporary
  • Closing: 9 February 2019
  • Ref: 90062808

KEY DUTIES

  • Dealing with internal/external customers by telephone, email.
  • Liaise with customers and provide a high level of customer service.
  • Develop relationships with customers in order to obtain relevant information on Projects and end users.
  • Effectively log activities in relation to calls and emails on the system
  • Efficient and effective communication with customers, line managers and other departments within the company.
  • Ensure full accuracy and attention to detail in all interaction with internal / external customers.
  • Understanding and striving to meet or exceed KPI’s and SLA’s while providing excellent consistent customer service
  • Ensure that customer commitments are met at all times.
  • Adhere to the company’s internal customer service standards: quality and efficiency performance processes, telephone greeting and manner, professional written communications, agreed response times, etc.

KEY SKILLS

  • Excellent customer service skills, ideally NVQ level 2
  • Experience of working in a B2B business
  • Goal focused to achieve team and individual targets KPI’s and SLA’s
  • Ability to work effectively under pressure and work well as a team and independently
  • Detail orientated with a logical approach
  • Strong verbal and written communication skills
  • Ideally will have knowledge of CRM systems and all Microsoft applications
  • Ability to demonstrate customer care skills whilst being assertive when necessary

HOURS

  • 20 hours per week, Monday to Friday, 9.00am – 1.00pm

BENEFITS

  • 28 days’ annual leave including BH.
  • Pension scheme
  • Life Assurance up to 2 x annual salary linked to the pension scheme
  • Free Car Parking
  • Childcare vouchers & Cycle to work scheme

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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