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Complaints Administrator

Venatu Recruitment Group are currently working in partnership with our client in recruiting for a Complaints Administrator to join the business in Doncaster. The successful person will be a point of contact to resolve issues in a prompt and professional manner.

  • Location: Doncaster
  • Salary: £16,500 - £17,500pa
  • Contract Type: Permanent
  • Closing: 15 February 2019
  • Ref: 900705


  • Investigate customer complaints related to delivery discrepancies using information from various sources
  • Record findings
  • Communicate effectively with internal and external partners.
  • Have a flexible approach but work within policy.
  • Decision making.
  • Working to deadlines.
  • Assisting in other administrative duties required by the Supervisor/Team.


  • A strong customer service background.
  • Ideally will have complaint handling experience or previously worked in a transport admin role.
  • Excellent phone manner with good communication skills.
  • Good time management, able to prioritise work effectively and efficiently.
  • Attention to detail
  • IT Literate and good excel skills
  • Ability to work alone and part of a team
  • GCSE Grade C or above Maths & English or equivalent (or comparable numeric score under the newly reformed GCSE grading).


  • 37.5 hours per week, Monday to Friday, 9.00am – 5.00pm
  • 28 days’ annual leave including BH. On completion of one full years’ service accrue an extra day up to a maximum of five extra days.
  • Pension scheme
  • Life Assurance up to 2 x annual salary linked to the pension scheme
  • Free Car Parking

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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