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Customer Retentions Adviser

Venatu Consulting are working with a leading mobile network provider based in Manvers Rotherham for a Customer Retentions Advisor.

  • Location: Rotherham
  • Salary: £15,974pa
  • Contract Type: Permanent
  • Closing: 6 October 2017
  • Ref: 897965

Manvers - Immediate Start

Easily accessible from Rotherham, Barnsley, Sheffield and Doncaster.

RESPONSIBILITIES

  • Helping customers get the best deal that suits their needs
  • Talking to existing customers that are looking to upgrade their account or leave to another provider
  • Dealing with calls that relate to swapping contracts, queries about service problems and discuss any deals the customer might have found elsewhere.
  • Listening to customers and exploring their reasons for wanting to disconnect, you will be able to use your knowledge of products and services to understand which offers will work for them
  • Finding a solution that is beneficial for the business as well as the client

CANDIDATE EXPECTATIONS

  • Confident and customer focused
  • Good at problem solving using own initiative
  • Good customer service skills
  • Good telephone manner
  • Able to work under pressure

HOURS & PAY

  • Monday – 12PM – 9PM
  • Tuesday – DAY OFF
  • Wednesday – 12PM – 9PM
  • Thursday – 12PM – 9PM
  • Friday – 12PM – 9PM
  • Saturday – DAY OFF
  • Sunday – 11:30 – 17:30
  • £7.68ph
  • Monthly bonus of up to £300 in love to shop vouchers

BENEFITS

  • A competitive salary
  • 30 days holiday (including public holidays)
  • A pension scheme
  • A wide range of discounts on many products and services
  • Childcare vouchers
  • A cycle2work scheme
  • Interest free season ticket loans
  • Next Discount Store
  • On-site Restaurant
  • Swift Swap Scheme

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