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Customer Sales Advisor

Venatu Consulting are currently working with our client in recruiting for a Customer Sales Advisor. The purpose of this role is to provide a sales support function for the sales team and administrative support to the Commercial and Logistics team within the business.

  • Location: Doncaster
  • Salary: £18,000
  • Contract Type: Permanent
  • Closing: 14 October 2017
  • Ref: 898034

RESPONSIBILITIES

  • Handle enquiries via telephone, e-mail and mail from existing and prospective customers.
  • Prospect the regional market for potential customers and set appointments for sales executives and manage diaries.
  • To provide administrative support to the Commercial & Logistics team.
  • Manage key accounts.
  • Manage the customer account database which includes data entry, analysis and customer KPI reporting.
  • Carry out specific projects relating to marketing and web content as directed.
  • Complete supplier compliance questionnaires and ongoing management.
  • Respond to complaints received from customers & follow up on any internal issues.
  • Build strong relationships with both internal personnel and external customers.
  • Provide a sales support function for the sales team.
  • Gain new business by pro-active targeting of potential customers.
  • Develop a clear understanding of the local markets, review new opportunities and liaise with the sales force as required.
  • Operate with a high level of accuracy for reporting and associated administrative tasks.

CANDIDATE EXPECTATIONS

  • Managing data reporting and analysis to KPI targets.
  • Have experience in a commercial sales-led environment, within a B2B, or similar customer-focused sector.
  • Be experienced in being part of a diverse, multi-site team interfacing with stakeholders at all levels.
  • Experience in delivering first class customer services.
  • Good IT skills, including Microsoft Word and Excel.
  • Good numeracy skills.
  • Good written and oral presentation skills.
  • Able to engage with stakeholders at all levels of understanding and interest and build strong working relationships.
  • Fexible, hardworking and able to work under own initiative.
  • Decision making skills.
  • Ability to make decisions at an appropriate level.

HOURS

  • 7am – 4pm, 8am – 5pm, 9am – 6pm.

  • Flexibility will be required as well as taking out of hours calls for the business on a weekend rota.

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