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Customer Service Advisor

Venatu Consulting are currently working with our client in recruiting for a Customer Sales Advisor. The purpose of this role is to provide a sales support function for the sales team and administrative support to the Commercial and Logistics team within the business.

  • Location: Doncaster
  • Salary: £18,000pa
  • Contract Type: Permanent
  • Closing: 14 October 2017
  • Ref: 898034

RESPONSIBILITIES

  • Handle enquiries via telephone, e-mail and mail from existing and prospective customers
  • Prospect the regional market for potential customers and set appointments for sales executives and manage diaries
  • To provide administrative support to the Commercial & Logistics team
  • Manage key accounts
  • Manage the customer account database which includes data entry, analysis and customer KPI reporting
  • Carry out specific projects relating to marketing and web content as directed
  • Complete supplier compliance questionnaires and ongoing management
  • Respond to complaints received from customers & follow up on any internal issues
  • Build strong relationships with both internal personnel and external customers
  • Provide a sales support function for the sales team
  • Gain new business by pro-active targeting of potential customers
  • Develop a clear understanding of the local markets, review new opportunities and liaise with the sales force as required
  • Operate with a high level of accuracy for reporting and associated administrative tasks

CANDIDATE EXPECTATIONS

  • Managing data reporting and analysis to KPI targets
  • Have experience in a commercial sales-led environment, within a B2B, or similar customer-focused sector
  • Be experienced in being part of a diverse, multi-site team interfacing with stakeholders at all levels
  • Experience in delivering first class customer services
  • Good IT skills, including Microsoft Word and Excel
  • Good numeracy skills
  • Good written and oral presentation skills
  • Able to engage with stakeholders at all levels of understanding and interest and build strong working relationships
  • Flexible, hardworking and able to work under own initiative
  • Decision making skills
  • Ability to make decisions at an appropriate level

HOURS

  • 7am – 4pm, 8am – 5pm, 9am – 6pm
  • Flexibility will be required as well as taking out of hours calls for the business on a weekend rota

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