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Customer Service Advisor

Venatu Consulting are working with a company in Worksop looking for a permanent Customer Sales Advisor to join their team.

  • Location: Worksop
  • Salary: £16,000pa
  • Contract Type: Temporary
  • Closing: 30 April 2018
  • Ref: 898927


  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call centre database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


  • Customer focus.
  • Customer service.
  • Data entry skills.
  • Listening, phone skills.
  • Verbal communication.
  • Building relationships.
  • People skills.
  • Interpersonal savvy.
  • Problem solving.
  • Multi-tasking.
  • Confident in speaking fluently to customers/suppliers.
  • Fresh enthusiastic outlook.
  • Call Centre experience.
  • Excellent use of English language, both orally and written (including spelling and grammar).
  • IT systems (CRM) and Office Suit.


  • 8am - 8pm Monday to Sunday
  • 10:30am - 7:30pm Monday to Thursday and 10:30am - 3:30pm Fridays.


  • 28 days inclusive of bank holidays, this increases by one day per year up to five years’ service.
  • Pension scheme.
  • Car parking.
  • On bus route.

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