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Customer Service Advisor

Venatu Recruitment Group are working in partnership with a well-respected automotive organisation in the recruitment of a Customer Service Advisor. The successful applicant will handle inbound service enquiries from existing and prospective customers.

  • Location: Wigston
  • Salary: Competitive
  • Contract Type: Temporary
  • Closing: 25 February 2019
  • Ref: 91020142


  • Handling incoming service enquiries via telephone, email and live chat
  • Utilising all workshop hours available, capturing quality information and up selling service related products
  • Establishing and qualifying customer needs and handling customer objections professionally
  • Converting incoming enquiries into bookings
  • Understanding and promoting the brand and associated products
  • Meeting productivity expectations of volume and results as outlined in monthly performance reviews
  • Maintaining and adhering to service levels and maximising opportunities by up selling service related products
  • Maintaining and adhering to call quality standards and enhancing customer data
  • Maintaining a positive approach to change and pressure in a very fast paced environment
  • Identifying opportunities to make a customer’s experience special during a call
  • Maintaining a positive attitude towards all customers, understanding their needs and finding a solution


  • No experience needed for this position, we are just looking for bubbly outgoing personality that shines through to customers via the phone
  • A flexible team player, available to work business hours required


  • Building a career with a company listed as one of the best in The Sunday Times
  • Full time hours
  • In-house training provided
  • Access to a company car scheme once completed a certain period
  • The successful Customer Service Advisor will be required to work full time hours covered between Monday and Saturday, 8.00am – 6.00pm.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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