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Depot Manager

Venatu Consulting are currently working in partnership with our client, who are a dedicated commercial vehicle dealership. They are recruiting for an experienced Depot Manager.

  • Location: Peterborough
  • Salary: £50,000 + Car
  • Contract Type: Permanent
  • Closing: 4 August 2017
  • Ref: 897821

Responsibilities

  • Defining market targets for workshops and the spare parts business within the framework of performance targets defined by Mercedes-Benz UK and, together with the company management, drawing up a corresponding annual plan
  • Compiling and maintaining a resource plan for the workshop and warehouse and developing concepts and measures for load optimisation
  • Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes
  • Preparing planning and calculations for investments in workshops, facilities and HR together with the company management
  • Regularly reviewing prices for workshop services and, after prior agreement with the company management, adapting them to suit the market
  • Planning and controlling Service advertising, customer loyalty activities, customer surveys and other measures for monitoring customer satisfaction
  • Involvement in determining the communication budget
  • Monitoring the regional market with respect to new competitors
  • Carrying out analyses of the competition/benchmarking in Services
  • Determining HR requirements for workshops and spare parts business
  • Employing new staff and developing an induction plan
  • Managing, coaching and motivating employees and thus ensuring a high quality of employees
  • Defining target agreements with employees and reviewing the level of target achievement
  • Controlling cost management for own department
  • Monitoring and optimising productivity and performance of employees
  • Looking after customers dissatisfied with workshop services and those with difficult complaints
  • Ensuring efficiency of use of HR and efficiency of processes in workshop and warehouse
  • Ensuring job time planning and task allocation for workshop and warehouse is carried out correctly
  • Ensuring pre-determined job times are adhered to
  • Ensuring all required technical test equipment and tools are available and ready for use
  • Guaranteeing cleanliness and orderliness of workshops
  • Monitoring compliance with all statutory regulations
  • Ensuring quality control of all completed tasks
  • Ensuring vehicles are handed over in a customer-oriented manner
  • Ensuring customers and mechanics have quick access to spare parts and accessories from warehouse
  • Ensuring customers and mechanics have access to advice on identifying which spare parts and accessories they require
  • Ensuring service and invoicing regarding spare parts is carried out in a customer-oriented manner
  • Ensuring permanent availability or sourcing at short notice of spare parts and accessories
  • Organising incoming lot control in spare parts warehouse
  • Ensuring defective spare parts from complaints and warranty claims are returned correctly
  • Monitoring inventory documentation and controlling inventory optimisation requested by Sales, ensuring technical appraisal of used vehicles is carried out and results passed to Sales
  • Ensuring regular reporting for company management
  • Ensuring the service literature, product brochures as well as process documentation and the required software is up to date, complete and available
  • Ensuring information from headquarters is followed up, archived and made available to others
  • Monitoring reports in the media on the Mercedes-Benz brand and on competitors’ products
  • Actively passing on relevant information to employees
  • Calling on and leading circle of those involved in quality management to discuss and improve processes and steps
  • Monitoring Mercedes-Benz quality and service standards to ensure these are being met
  • Ensuring all customers to the Service department are approached
  • Ensuring customers’ wishes are dealt with and followed up
  • Ensuring customers are looked after following a visit to the Service department
  • Setting an example in terms of friendliness and style of dealing with customers
  • Arranging for complaints to be registered /registering complaints and ensuring communication with customers is dealt with correctly
  • Identifying reasons for customer dissatisfaction
  • Developing measures for ensuring and increasing customer satisfaction

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