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National Field Service Manager

Venatu Recruitment Group are working in partnership with this leading specialist based in the Midlands who are looking to recruit an experienced National Field Service Manager to lead their teams of Service Engineers.

  • Location: Wolverhampton
  • Salary: £50,000 - £70,000pa
  • Contract Type: Permanent
  • Closing: 25 February 2019
  • Ref: SB/900762

RESPONSIBILITIES

  • Managing and guiding teams of Account Managers and Engineers on a daily basis. Strong management and operational leadership is paramount in order to achieve KPI’s and targets
  • Develop stakeholder relationships throughout other areas of the business
  • Administer SLA reviews including both failures and successes, establishing improvement plans where needed
  • Identify and match Engineers to jobs and of ensuring risk assessments have been completed
  • Look at performance, KPI’s, service levels and of developing systems that can add value to existing methods
  • First point of contact for incidents and service related issues

REQUIREMENTS

  • Must have managed a team of 80 + Engineers (reporting heads)
  • Degree or Diploma in Engineering/ Operational Management
  • Proven track record of Operational Management within the field
  • Electrical or Mechanical experience would be of interest when applying
  • ISO 9001
  • Strong IT Skills including Excel
  • Ability to work in a fast paced, demanding environment

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