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Parts Advisor

Venatu Consulting are currently working in partnership with our client, who are a respected Commercial vehicle dealership and aftersales service provider are looking to add to their parts team.

  • Location: Hemel Hempstead
  • Salary: £24,000 - £25,000
  • Contract Type: Permanent
  • Closing: 28 July 2017
  • Ref: 897677

Responsibilities

  • Supplying our trade customers with the correct parts as required by means of an electronic parts catalogue and computerised stock and ordering system.
  • Taking a high volume of inbound telephone calls from trade customers.
  • Forming new relationships whilst strengthening existing ones with our customers by providing excellent customer service.
  • Working with the team to achieve and exceed site sales targets by supplying the correct parts required and upselling additional parts and products where suitable.
  • Actively promote offers, products and consumables to customers tactically.

Ideal candidate

  • Practical experience in an After Sales environment.
  • Ability to verbally communicate clearly and succinctly via telephone and face to face.
  • Should possess good customer relations skill to adapt to customer’s individual requirements whilst safeguarding company interests.
  • Should possess strong self-organisational skills.
  • Ability to ask diagnostic questions of reported defects based on customer description

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