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Service Administrator

Venatu Recruitment Group are currently working in partnership with our client in recruiting for a Service Administrator. The purpose of this role is to offer excellent customer service and minimise costs by ensuring the client’s servicing invoices and quote requests are responded to efficiently and diligently, ensuring all targets are met.

  • Location: Rotherham
  • Salary: £18,000 - £20,000pa
  • Contract Type: Permanent
  • Closing: 8 December 2018
  • Ref: 900262

DUTIES

  • Taking direction from the team leader and providing consistent and excellent service to customers and engineers via phone and email
  • Dealing promptly with servicing issues
  • Accurately inputting customer invoices and quotations
  • Following queries through to a conclusion
  • Working thoroughly with healthcare systems and guidelines, using all operating procedures
  • Liaising with other departments
  • Keeping up to date with the products and services
  • Being proactive in resolving customer issues involving other departments where necessary

THE IDEAL CANDIDATE

  • The Service Administrator will be enthusiastic and have the personal desire to deliver outstanding customer service whilst demonstrating the attitudes and behaviour expected by the business.
  • Strong customer focus, passionate about the service
  • Relevant experience in a servicing/customer service administration role
  • Can-do attitude, decisive with the desire to make things happen
  • A go to person to resolve daily issues, shows initiative
  • Keen to take ownership and be proactive in improving efficiency and performance
  • Credible and confident with customers, suppliers, sub-contractors, colleagues and engineers
  • Has a strong, confident personality with excellent communication skills
  • Is a team player who likes to engage with and support colleagues
  • A hands on, structured and well organised approach, focusing on daily disciplines as well as monthly targets and deadlines
  • Diligent with keen attention to detail
  • Able to effectively multi-task and handle periods of high work volume

BENEFITS

  • Monday to Friday 8.30am – 5.00pm (flexible)
  • 20 holidays + stats
  • Pension

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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