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Service Advisor

Venatu Consulting are currently working in partnership with our client, who are a commercial van dealership. An opportunity has arisen for an experienced Vehicle Service Advisor to join the busy service team.

  • Location: Liverpool
  • Salary: Competitive
  • Contract Type: Permanent
  • Closing: 28 July 2017
  • Ref: 897774

The person

  • Strong selling
  • Motivation
  • Communication and planning skills, together with confidence, enthusiasm and tenacity.
  • Experience in a similar role is essential and knowledge of VAG products and processes, or Kerridge would be a distinct advantage.

The role

  • Maximize service profitability through the use of professional sales technique
  • Maximize customer awareness of all available Van Centre services
  • Ensure all campaigns are performed according to manufacturer guidelines
  • Ensure highest level of customer care and satisfaction at all times
  • Maintain excellent standards of departmental administration
  • Help Van Centre to achieve industry-leading standards of process efficiency

The ideal candidate

  • Have experience in a main dealer environment or have experience of such and possess good technical knowledge being able to explain the repair process and book vehicles in.
  • A strong customer service background is essential and technical training will be given.
  • This is a customer facing role so good communication and excellent customer service skills are vital together with a smart appearance.
  • You’ll put our customers’ needs at the heart of everything you do, whether it’s providing estimates, booking repairs or answering queries to make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service.

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