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Service Advisor

Venatu Consulting are currently working in partnership with our client to recruit a Service Advisor. The successful candidates will have a major part to play in achieving Dealership success by providing a professional service to our service customers.

  • Location: Feltham
  • Salary: £21,000 - £23,000
  • Contract Type: Permanent
  • Closing: 8 September 2017
  • Ref: 897919

Responsibilities

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
  • Advising on technical queries or issues.
  • Booking vehicles into the workshops for maintenance and repair work.
  • Informing customers of the progress of their vehicle.
  • Finalising the invoice on completion of work required.
  • You will actively up-sell after-sales services in a customer oriented manner.
  • You will have excellent communication skills with the ability to communicate at all levels. A knowledge of Kerridge would be a distinct advantage
  • To carry out any other reasonable duties as directed to ensure the efficient and smooth running of the service Reception area.
  • To be personally smart and presentable in dress, appearance and manner in order to portray the professional image of the Company.

Ideal candidate

  • The ideal candidate will have Service Advisor experience from within the Automotive trade
  • The ability to work independently in a busy, pressurised environment is essential
  • Customer focus and communication skills are of paramount importance in this role
  • Technical skills and experience are essential
  • The successful applicant will be self-motivated, with a proactive approach to customer service
  • A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible
  • You must be well presented and have excellent interpersonal and organisational skills
  • You must be IT literate (Kerridge would be an advantage)

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