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Service Delivery Manager

Venatu Recruitment Group are working with a company based in Milton Keynes

  • Location: Milton Keynes
  • Salary: £40,000pa
  • Contract Type: Permanent
  • Closing: 28 February 2019
  • Ref: 900827

THE ROLE

  • As a key member of the dealer management team, you will manage all daily activities within the Dealer point relating to the service department and site.
  • Managing and Leading the team in delivering on agreed performance targets in the short and long term.
  • Ensuring that the Dealer point team are working in line with processes, and that all service work is completed to the highest quality standards.
  • You will be responsible for the management of customer expectations, job profitability and workshop productivity targets will be a daily focus, ensuring that the Dealer point profitability is optimised.
  • Leadership responsibility for the motivation & personal development of the team, including effective competence development, succession planning and dealing with employee issues on a day to day basis.
  • Developing a longer term sustainable business strategy and long term business development.

QUALITIES

  • 3-5 years relevant management experience
  • Preferably experience of working within the motor vehicle industry, preferably a technical / workshop background
  • Knowledge / experience of leading and managing teams.
  • To be able to interpret and understand financial information.
  • To be able to lead, motivate and develop the team
  • To be able to coach and provide support and guidance to your team to achieve their objectives.
  • To have questioning, listening, negotiating and information gathering skills.
  • To be able to understand and analyse operational issues and propose appropriate solutions.
  • To be able to delegate work to the appropriate personnel.
  • Attention to detail, with a proactive approach

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