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Software support Manager

Venatu Consulting are currently working in partnership with our client who cover a wide range of sectors associated with the food chain. The Group’s companies manufacture quality products for use in human and animal foodstuffs, agriculture, aquaculture, and industrial applications.

  • Location: Doncaster
  • Salary: £30,000 - £40,000pa
  • Contract Type: Permanent
  • Closing: 9 April 2018
  • Ref: 898762


  • The Company has recently undergone a major Microsoft Dynamics NAV implementation and requires a suitable individual to lead and oversee an internal support team on supporting and guiding users.


  • Manage and support a team of Software Support analysts and technicians.
  • Enable support analysts to diagnose and resolve customer problems and educate users on problem resolutions in a prompt, courteous and professional manner.
  • Ensure user requirements are met with consistently high quality of service.
  • Identify the need for new software products or enhancements to existing products.
  • Engage with appropriate internal resources to resolve technical issues and update users on progress toward resolution.
  • Ensure that each support issue and resolution is adequately documented and tracked from reporting to resolution, including any escalated issues.
  • Undertake periodic software housekeeping procedures to ensure the system is running at its optimum at all times and avoid unplanned downtime.
  • Periodically review software support logs; track performance and identify trends, anomalies, and opportunities for improvement.
  • Assist in the QA process of new iterations of the software.


  • Bachelor’s/Master’s IT specific degree or equivalent level of knowledge acquired through experience and training/development.
  • Knowledge and experience of using Microsoft Dynamics NAV 2009 – 2016.
  • Be proficient using the Microsoft Office Suite at an advanced level.
  • Previous experience within a managerial position.
  • Demonstrable experience of in-house software management/support.
  • Experience of software systems implementation and project planning/forecasting.
  • Excellent communication skills and organisational skills.
  • Ability to engage, collaborate and influence.
  • High level of self-motivation with a practical, flexible and innovative approach.
  • Full UK Driving License with willingness to travel occasionally.

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