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Tele Marketing Executive

Venatu Consulting are working with an established client based in Rotherham in search of a Tele-Marketing Executive to join their team.

  • Location: Rotherham
  • Salary: £18,000
  • Contract Type: Permanent
  • Closing: 28 July 2017
  • Ref: 3366221

Job purpose

  • This role will work with a database of customers in a specific region that are a mixture of existing, dormant and new customers.
  • Research and contact perspective new customers, making outbound cold calls daily, promoting the company, its products and services, qualify leads and arrange suitable appointments for the Brand Specialist team.
  • Proactively call and maintain effective, productive and collaborative relationships with the existing merchant customer base.

The role

  • Making on average 35 outbound calls per day to generate interest and commitment from potential or existing customers.
  • Identifying initiatives and maximising exposure for the company’s brand recommending courses of action and follow up by the Brand Specialist team.
  • Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls. Provide feedback and input to the development of scripts.
  • Work closely with the Marketing and Sales teams on targeted marketing campaigns, recording and tracking success of marketing and sales initiatives/incentives.
  • Create awareness of the brand and product offerings, communicate information and gain insight into customers.
  • Manage the customer database to a high degree of accuracy, maintain records of all customer contact interactions, recording details including the actions taken.
  • With support from the Marketing Brand Manager, develop an efficient territory plan to ensure effective time management and call planning.
  • Demonstrate a thorough understanding of company’s product range and services and the objectives of specific campaigns.
  • Act as a representative of the company and represent their interests at all times.
  • To attend internal and external meetings as and when required.

Skills, knowledge and experience

  • Over 2 years’ experience of Telemarketing / Sales / Customer Service.
  • Excellent oral communication skills and superb listening skills.
  • Professional telephone manner with a consultative approach and tone of voice.
  • Highly organised and self-motivated with the ability to prioritise tasks.
  • Numerate and analytical with the ability to interpret data and patterns into relevant actions.
  • Well-organised, structured and systematic in approach to tasks.
  • Computer literate and experienced in database navigation and ‘housekeeping’ skills.
  • Specific IT skills – Excel, Word, PowerPoint, CRM and SAP.
  • Used to working to achieve set KPIs and sales targets.
  • Dynamic, confident, resilient with a positive, ‘can-do’ approach.

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