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Telemarketing Executive

Venatu Recruitment Group are currently working in partnership with our client in recruiting for a Telemarketing Executive. The purpose of this role is to develop and retain long term relationships, this role will work with a database of customers in a specific region that are a mixture of existing, dormant and new customers.

  • Location: Doncaster
  • Salary: £18,000pa
  • Contract Type: Permanent
  • Closing: 15 February 2019
  • Ref: 900683

REQUIREMENTS

  • Research and contact perspective new customers, making outbound calls daily, promoting the company, its products and services, qualify leads and arrange suitable appointments for the Brand Specialist team.
  • Proactively call and maintain effective, productive and collaborative relationships with the existing merchant customer base.
  • Make on average 40 outbound calls per day to generate interest and commitment from potential or existing customers.
  • Identify initiatives and maximise exposure for the brand recommending courses of action, potential leads and follow up meetings for the Brand Specialist team.
  • Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls and follow up email communications. Provide feedback and input to the development of scripts.
  • Work closely with the Marketing and Sales teams on targeted marketing campaigns, recording and tracking success of marketing and sales initiatives / incentives.
  • Create awareness of the brand and product offerings, communicate information and gain insight into customers.
  • Manage the customer database to a high degree of accuracy, maintain records of all customer contact interactions, record details including the actions taken.
  • Take inbound customer calls to assist customers with their queries, which includes; checking amending and placing orders, delivery queries, stock checks and product and installation information.
  • Handle customer enquiries received daily through the Live Chat communication option on the website.
  • Check customer orders and input orders with a high degree of attention to detail as and when required.
  • Demonstrate a thorough understanding of the product range and services and the objectives of specific campaigns.
  • Act as a representative of the Company and represent their interests at all times.

KEY SKILLS AND KNOWLEDGE

  • Over 2 years’ experience of Telemarketing / Sales / Customer service.
  • Excellent oral communication skills and superb listening skills.
  • Professional telephone manner with a consultative approach and tone of voice.
  • Highly organised and self-motivated with the ability to prioritise tasks.
  • Numerate and analytical with the ability to interpret data and patterns into relevant actions.
  • Well-organised, structured and systematic in approach to tasks.
  • Computer literate and experienced in database navigation and ‘housekeeping’ skills.
  • Specific IT skills – Excel, Word, PowerPoint, CRM and SAP.
  • Used to working to achieve set KPIs and sales targets.
  • Dynamic, confident, resilient with a positive, ‘can-do’ approach.

BENEFITS

  • Monday – Friday
  • 8.30 – 5pm
  • Pension
  • 25 days Holidays + Stats

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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