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White Goods Engineer

Venatu Consulting are currently working in partnership with our client to recruit an engineer to repair domestic appliance products in customer homes.

The In-Home White Goods Engineer is responsible and accountable for the safe repair of customer products whilst delivering a high level of customer service.

  • Location: Stevenage
  • Salary: £22,000 - £26,000 + Overtime + Bonus Scheme (£35K OTE)
  • Contract Type: Permanent
  • Closing: 4 August 2017
  • Ref: 897700

Responsibilities

  • Maintaining contact with customers during the day keeping them up to date with excepted arrival times
  • Engaging the customer in their home, keeping them informed and updated while repairing, installing or integrating their product
  • Maintaining contact with the customer service centre
  • Due care of customer and company property
  • Liaison with manufacturers at point of delivery where necessary
  • Manage and maintain product spares in-line with company best practice
  • Feedback to technical, repair and installation audit group
  • To report and document outcomes of repair work and ensure cost effective decisions
  • Share knowledge and escalate issues through effective communication with colleagues
  • Supporting the training team with on the road and site based coaching

Experience

  • Minimum 2 years’ experience in White Goods electrical fault finding, testing and repair
  • Multi-brand experience
  • Full UK driving license
  • Experience in a customer contact environment.
  • Knowledge and awareness of Electrical or Electronic servicing
  • Ability to work as a team and independently
  • Customer service skills
  • Physically fit to handle products correctly and safely

Qualifications

  • ACS Qualifications (or equivalent)
  • CCN1 - Essential Gas Safety Domestic
  • CKR1 - Gas Cookers and Ranges
  • Proof of prior / current Gas Safe Registration

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