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Workshop Controller

Venatu Consulting are currently working in partnership with our client to recruit a Workshop Controller. The role will be customer focused on site a within the commercial vehicle Dealership.

  • Location: Reading
  • Salary: £32,000 + Bonus
  • Contract Type: Permanent
  • Closing: 18 August 2017
  • Ref: 897400

Responsibilities include

  • Acting as one point of contact for the customer for the repair of defects on the fleet, dealing with issues on a daily basis.
  • Understanding customer requirements, creating job specifications, and delegating jobs to the team.
  • Proactively manage the Work in Progress (WIP), supervising and ensuring that repairs are carried out to time and quality standards.
  • Liaising with the team regarding complex defects, queries, warranty defects and campaigns.

Qualifications and skills required

  • DAF experience is desirable
  • Excellent communication skills
  • Previous supervisory experience in a commercial vehicle workshop as a Workshop Supervisor, - Workshop Controller or Fleet Engineer
  • Knowledgeable on commercial vehicles such as buses, coaches or trucks
  • Knowledge of Warranty and Contract scope and procedures
  • Knowledge of workshop Work in Progress (WIP) and KPIs
  • Able to work in an organised and methodical manner
  • Numerate and analytical, with the ability to work daily with spreadsheets and in house IT systems, to be able to manage productive man hours and unsold man hours.
  • City & Guilds, NVQ Level 3 or equivalent in

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