Client Support Representative
£12.50 Per Hour
Doncaster
Temporary
Our client is looking for a Client Support Representative to support them during a busy period.
The vacancy is based in Doncaster and will be for 2 – 4 weeks.
This is an immediate start for the right person.
Duties include.
- Ensure that new applications are processed.
- To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries.
- Take ownership and responsibility when handling customer enquires via inbound or outbound calls and other communication mediums, investigating and responding to queries and calls proactively and efficiently.
- Working closely with other departments to ensure clients pass through the transfer process with fluidity.
- Regularly updating clients with regards to their applications
- Contacting clients to retrieve any required information and to answer any queries they may have.
- Maintaining up to date client records on the business database
- Dealing with confidential information
Requirements
- Confident Telephone Manner
- Ability to call customers to update them on the progress of an application.
- Respond to inbound calls efficiently and politely.
- General Administration updating the CRM system.
- Must have excellent Customer Service Skills
- Computer Literate
- Confidential when handling customer information
Hours of Work 9am - 5.30pm Monday – Friday (40 Hours per week)
Customer Service is a vacancy that sits within the commercial division in Venatu Recruitment Group. If you are currently seeking a temporary vacancy and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in further detail.
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